September 2026 Cloud Release Notes

September 3, 2026 - Minor Release

Track and Reply to Support Requests in the Portal

Support requests submitted from the portal now open a tracked ticket with the Trustgrid Support Team instead of sending an email. Submitting a request no longer leaves you without a receipt or a way to check on it.

The Support Requests section now lists requests in two columns:

• Open Support Requests - requests Trustgrid is still working.
• Past Support Requests - requests that have been closed.

Each entry shows the subject, its current status, and when it was last updated. You see the requests you opened.

Select a request to read the full conversation, including messages from Trustgrid Support and any status changes. Reply from the request itself and click Send, or click Mark Ticket Resolved once the issue is addressed. Replies are attributed to your portal user account.

The request form is unchanged. It now opens from the Create Request button rather than sitting on the page.